Dumb people part 1

I am beyond frustrated!!!!! I have dealt with every single dummy this side of Texas since yesterday.

First dummy: took my daughter into doctors office at 4:30. Filled out form stating NEEDS XRAY~possible broken finger. Pretty self explanatory right? Okay...so 5:30 rolls around and we saunter up to the counter and say...how much longer do you think? They say "well you have 3 people in front of you...so not too much longer" Okay....so 6:10 shows up. Ashley? Can you come to the triage desk? She hops right up, goes over there...they look at her black finger and say......Wait for it......."sorry but the xray tech just left 10 minutes ago!!!!!!!

What???? You knew that we needed an xray!! At the very least, you could have sent us for said xray and then made us wait our little turn. Oh, but "that's our policy....to see every patient in the order they are recieved, but your more than welcome to go to the hospital and get that xray.." Like we had time to sit another 2 hours there. They even patted the girl talking to us on the back, like she did such a good job keeping her cool with my husband.

Then this morning we call to complain about said service. We're told that "I am so sorry you had to deal with this.,...this is NOT the way it was supposed to have been done....What can we do to make it up to you??? " We say, if you can get her in NOW, we will come and xray her finger and be happy. He says "let me call you right back about that". Fast forward to 2:45. DID YOU CATCH THAT TIME??? Is that right back to you?? I don't think so.

Well, darn it all, but Ashley wasnt able to sit around holding her breath waiting for your little call, so she was gone then. We told the nice man on the phone that we could take her in at 4:00...No, wait...we told his answering machine that we could do that. Call us back and make sure it's okay...Has he called? Wait for it.......NO!!!!!

I have yet another rant coming soon. You will love it just as much as I do. I am about to go bald! I am not handling this well. ARGH!!


UPDATED TO ADD:: Got there at 4:15...got xray...go in to see doctor...saw doctor at 5:30 and we aren't sure if it's broken or not? Radiologist will look tomorrow and call us with his results. Meanwhile, she is sure sorry that we got that runaround. It was NOT supposed to happen, and finger is currently bandaged up in dark purple. Argh is right!

UPDATED TO ADD AGAIN: It IS broken. We did recieve an apology from the doctor who saw her, and one from the supervisor on the floor...I am still angry that she was treated that way in the first place.